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Privacy Policy

Online Privacy Policy

Last Updated: May 28, 2018

At Touchstone Essentials, our approach to online privacy is simple: treat your data the same way we want ours to be treated.

That means we only gather what’s necessary to improve your visit to our website; we safely secure the personal information for your account; we never sell data to others; and we only share data when necessary to provide you with requested products or services.

This privacy policy outlines how we collect, use, communicate and make use of data with our websites at TheGoodInside.com and MyTouchstoneOffice.com.

What personal information do we collect?

At Touchstone Essentials, we collect information from you when you register or join on our site, place orders, subscribe to our newsletters, or communicate with us, such as through customer service, surveys or email.

At your discretion, you may, however, visit our site anonymously.

In simple terms, the amount and type of data collected depends on how you use our site.

When subscribing to our newsletters you will be asked for your name and e-mail address so that we can communicate with you. At any time, you may request to opt out of the newsletter subscription.

When ordering or registering on our site, as appropriate, you may be asked to enter information including your name, e-mail address, mailing address, phone number or credit card information.

When joining with a business account, you may also be asked to enter additional personal details, including your TAX ID and/or banking information so that you can receive any commission payments.

What do we use the information for?

Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making products and services available to visitors, subscribers, customers and business accounts.

Your information, whether public or private, will never be sold, exchanged, or given to any other service provider for any reason without your consent, other than for the express purpose of servicing your account, fulfilling orders, or reporting and remitting any commissions earned.

Examples of this data use include credit card data transmitted for order payment, shipping details to a fulfillment center for an order to be shipped, and name and email information to an email provider (currently Ontraport) so that transactional emails and other communications are sent to you.

You may choose to unsubscribe to our newsletters at any time by selecting the “Unsubscribe” link at the bottom of any email.

Additionally, in accordance with the European GDPR, you have the right to request what personal data we have on file for you and in some cases, delete this information. You may submit this request to: privacy@thegoodinside.com. For your protection, we may need to verify your identity before fulfilling your request. Please note certain data may need to be retained for record-keeping purposes and there may also be residual data that will remain within our databases and other records, which will not be removed for legal or security reasons.

Other non-personal data collection and its use.

We also collect non-personal data in a variety of ways so that we can improve your online experience. This non-personal data does not reveal your specific identity nor directly relate to an individual.

Cookies:

We use cookies to create a more customized online experience. For example, we use a login cookie so you do not have to re-enter your username and password each time you return to our site. Cookies also remember what is in your shopping cart so you can return and complete a purchase.

Pixels:

We also use tracking pixels (e.g. Google Analytics) to aid in measuring and tracking where our website traffic is coming from, to track the performance of our site, and better determine the interests of visitors to our site. We also use pixels from Facebook and Google for retargeting follow up.

IP Address:

When you browse our site, we automatically receive your computer’s internet protocol (IP) address in order to provide us with information about your browser and operating system so we can improve your online experience with us.

How do we protect your personal information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive or credit information is transmitted via Secure Socket Layer (SSL) technology and encrypted into our Database to be only accessed by those authorized with special access rights to our systems, who affirm the information will be confidential.

However, certain third-party service providers, such as payment gateways, email providers, and commission payment processors have their own privacy policies in respect to the information we are required to provide to them for your transactions.

For example, you can read the email provider Ontraport privacy policy, and the commissions payment processor, Hyperwallet privacy policy.

Touchstone Essentials is a global organization and provides a global service and products. Through the use of third-party providers, your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Europe and your order is processed by a payment gateway in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation.

Do we disclose any information to outside parties?

We do not sell or otherwise share personal information about you except as described in this Privacy Policy. We may share your personal information with our service providers who perform services on our behalf, such as order fulfillment, customer support, payment processing and data analytics. We do not authorize our service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.

We also may disclose information about you (1) if we are required to do so by law or legal process (such as a court order or subpoena); (2) in response to requests by government agencies, such as law enforcement authorities; (3) to establish, exercise or defend our legal rights; (4) when we believe disclosure is necessary or appropriate to prevent physical or other harm or financial loss; (5) in connection with an investigation of suspected or actual illegal activity; or (6) otherwise with your consent. We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution or liquidation).

Children’s Online Privacy Protection Act Compliance.

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act). We do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Your consent.

By accessing this site, you agree to be bound by the website Privacy Policy. You agree to use our website only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of the website.

You may withdraw your consent to any of our marketing emails at any time by clicking on an “Unsubscribe” link which is offered at the bottom of every email.

You may also withdraw your consent by contacting us at support@thegoodinside.com or mailing us at: Touchstone Essentials | P.O. Box 33685 |Raleigh, NC | 27636.

You also may make changes to the personal information used to create your account with Touchstone Essentials by logging in to your account..

Use of external links.

Our blog and website may contain links to other websites, and we are not responsible for the content or accuracy of information found on any linked site.

The sites may also provide links to other online services for your convenience including third-party features such as apps, tools, payment services, widgets and plug-ins (e.g., Facebook, Twitter, Instagram, YouTube and Pinterest buttons). These online services and third-party features operate independently from us and are governed by their own privacy policies.

Intellectual property rights.

The information on our website is protected by applicable copyright and trademark law. All copyrights, trademarks and other intellectual property rights in and on our website and all content and software located on the site shall remain the sole property of or its licensors. The use of our trademarks, content and intellectual property is forbidden without express written consent.

Use of testimonials.

In accordance to with the FTC guidelines concerning the use of endorsements and testimonials in advertising, please be aware of the following:

Testimonials that appear on this site may be received via text, audio or video submission. They are individual experiences, reflecting real life experiences of those who have used our products or services in some way. We do not claim that they are typical results. The testimonials are not necessarily representative of all of those who will use our products or services. Some may be shortened or edited for length or clarity but are otherwise provided verbatim.

Testimonials are provided as a means for customers to share their experiences with one another. To protect against abuse, all testimonials appear after they have been reviewed and the opinions are strictly the views of the testimonial source.

The testimonials are never intended to make claims that our products and or services can be used to diagnose, treat, cure, mitigate or prevent any disease. Any such claims, implicit or explicit, in any shape or form, have not been clinically tested or evaluated.

Policy changes.

We reserve the right to amend this privacy policy at any time with or without notice. However, please be assured that if the privacy policy changes in the future, we will not use the personal information you have submitted to us under this privacy policy in a manner that is materially inconsistent with this privacy policy, without your prior consent.

If we decide to change our privacy policy, we will post those changes on this page.

How to contact us.

If you have any questions about our Privacy Policy, or if you would like us to update personal data or change your preferences, or if you would like to exercise other data protection rights, please contact us by e-mail at privacy@thegoodinside.com or write to us at:

Touchstone Essentials
Attn: Data Protection Officer
P.O. Box 33685
Raleigh, NC 27636
United States

 

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